Near Howe - Terms and Conditions

Confirmation of Booking

Confirmation in writing of the accommodation, dates together with the numbers of adults and children and dogs in the party, is required within 7 days of the initial booking, together with the appropriate deposit. We also require contact details at this stage, which should include Name, Address, Telephone number, plus a Fax number and/or e-mail address where available.

Deposits

£100 per Cottage/Luxury Apartment per week, or part week.

Payment Methods

Payments should be made using either Cash or Cheque. Credit/Debit card facilities are not currently available. Cheques should be made payable to "Near Howe".

Full Payment

Full payment for all self-catering accommodation is required not less than one month prior to your arrival date.

Cancellation

In the event of cancellation more than one month before the start of the holiday your deposit will not be refunded unless the accommodation is re-let for the same period. Should cancellation take place less than one month before the start of the holiday the rental is payable in full. It is therefore recommended that you consider taking out suitable holiday insurance.

Should, for reasons beyond our control, the cottage be rendered unsuitable for letting on the dates booked, all money paid will be returned in full. There would be no further claim against us.

Unforeseen Circumstances Beyond Our Control

Compensation payments will not apply where a cottage is unavailable due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.

Dogs

Dogs are only permitted in our cottages by prior arrangement at a cost of £20 per dog per week or part week. Please note that dogs are not allowed in the bedrooms or on the lounge furniture, and must not be left in the cottages unattended at any time. Dogs should be exercised outside of the grounds. There must be no evidence your pet has been at the property when you depart.

Bedding and Towels

Bed linen is provided; however guests are requested to bring their own towels for use in the Cottages. Towels may be hired by arrangement in advance of your stay, at a cost of £5 per person per week, for one bath and one hand towel.

Travel Cots

Travel cots are available to hire at a charge of £10 per week/part week. Please note that we do not provide linen for the cots.

High Chairs

High Chairs are available to hire at a charge of £5 per week/part week.

Mobile Phones

Vodafone can usually be received in or near the cottage however, this cannot be guaranteed. Other providers generally do not usually work.

Internet Access

A Wireless network is available in all cottages. Broadband speed is limited, and access is provided for guest’s convenience. In the interests of everyone, is should not be used for large applications such as YouTube, music downloads or on-line TV/movies.

Limited Mobility - Bannerdale

Bannerdale is suitable for those who have limited mobility, having been accredited for Level 1 Disabled Access, it is a ground floor luxury apartment with large wet room. Please phone for further details. It is up to the hirer to decide if the property is suitable for their needs.

Occupancy

The number of guests staying in the property must not exceed the maximum number of people the property will sleep as detailed on our website. If this happens we can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.

Smoking

In the interest of cleanliness and everybody's health, guests are requested to observe a no smoking policy.

Cleanliness, Breakages/Damages

You are responsible for any breakages or damage you cause to the cottage and its contents. Please report these before you leave, or else we will send you an invoice which will also include an administration charge of £25. Note that we do not normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported.

The cottage is thoroughly cleaned between holiday lets. However, because only a limited period is available in which to clean the cottage, we ask that you leave the cottage and its contents clean and tidy. Please ensure that the ovens and grill are left clean and foil lined as you find them. We reserve the right to make an extra charge of £35 where extra cleaning is required.

Arrival

Cottages will be available from 3pm on the date of arrival. Please could you confirm your expected time of arrival with us by the day before in order that we can ensure we are about to greet you.

Departure

Guests are requested to vacate their Cottage by 10am on their departure date. You are asked to leave the cottage in a clean and tidy condition. Full details of checkout procedure are covered within the Cottage Welcome Folder The owners reserve the right to make a charge for extra cleaning of £35 if the accommodation is not left clean and tidy.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Termination

We reserve the right to forthwith terminate any letting in the event that the guests or any of their party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or has more than the maximum number of guests staying in the property. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Back to the Top of Page